Refund policy

Returns

Due to the nature of digital products, all sales are final. Once a digital product has been purchased and delivered, it cannot be returned or exchanged.

Refunds

We want you to be satisfied with your purchase. If you experience any issues accessing or downloading your digital product, please contact us within 30 days of your purchase at luckypen3584@gmail.com.

Refunds may be considered in the following situations:

  • You purchased the same digital product more than once by accident.
  • You were charged incorrectly.
  • You are unable to access or download the product due to a technical issue that we are unable to resolve.
  • You received the wrong digital product.

Refund requests are reviewed on a case-by-case basis. We reserve the right to deny refund requests where the product has been successfully downloaded or accessed and no technical issue exists.

Access Issues

If you have trouble downloading or opening your purchase, please contact us at luckypen3584@gmail.com. We will work with you to ensure you receive access to your digital product as quickly as possible.

Exchanges

Because digital products cannot be returned, we do not offer exchanges. If you purchased the wrong product, please contact us and we will do our best to help.

Damaged or Incorrect Products

If you receive a corrupted file, incomplete download, or an incorrect digital product, please contact us immediately at luckypen3584@gmail.com. We will provide a replacement file or correct the issue at no additional cost.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union, you may have a statutory right to withdraw from your purchase within 14 days. However, by purchasing and immediately accessing or downloading a digital product, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the download or access begins, where permitted by applicable law.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at luckypen3584@gmail.com.